Users

The sections below provide an overview of the users that have interaction with the Multisite System Manager dashboard. See User roles and responsibilities for more information.

Facility manager

The role of the facility manager is also known as energy manager. People in this role are responsible for:

  • Supplier management of building contractors; store realization and renovations including on-time store opening

  • Ensures proper management and maintenance of sites, coordinating maintenance and adjustments to onsite equipment, installations, infrastructure, and installations

  • Creates and maintains conditions so that all employees can perform their work properly and efficiently, keeping the budgetary responsibilities in mind

  • Organization of Emergency Response Officers (EROs), member of the Occupational Safety and Health (OSH) committee, prevention officer within the organization

  • Energy management

  • Process optimization and monitoring security

The facility manager uses Multisite System Manager to:

  • Scene & schedule management

    • Viewing of current status only

    • Emergency cases

    • Etcetera

  • Energy monitoring

    • Notional energy

    • Metered energy

  • Lighting management

    • Centralized name conventions

    • Etcetera

Formula manager

The role of formula manager is also known as format or concept manager. People in this role are responsible for:

  • Updating brand formats

  • Development of new store formats, mostly in a central team

  • Concept development, design and lay-out

  • Guide the design agency by inspiring and presenting concept ideas

  • Develop and present vision of format.

  • Conduct analysis and research and develop unit strategy per format (content - shape - presentation of theme’s - communication)

  • Realize formats and implement updates/new formats in stores

  • Roll-out of updates and changes to format

Each format may have its own formula manager.

The formula manager uses Multisite System Manager to:

  • Scene & schedule management

  • Remote adjustments

  • Deployment of formula

  • Access to (groups of) stores in the formula

  • Etcetera

Store manager

People in this role are responsible for:

  • Store management and operations, supply, sales, customer service, staff management

  • Improving sales, productivity, and profit

  • Maximizing the store processes to spend as much time as possible on the shop floor

  • Analyze sales figures and respond to them to improve sales

  • Coaching and training the team to improve performance

  • Making staff rosters, payroll and responsible for the recruitment process

  • Collaborate with the District Manager and Back Office partners.

The store manager has access to:

  • Local temporally manual override via wall button switch or wall panel.

Store staff

For any other employee in the store, like cashiers, stocking personnel etcetera, a wall button switch or wall panel is available. With this switch or panel, the local manual override can be activated. This function bypasses the automatic schedules of the system. After two hours or at the next scheduled event, the system switches back to automatic operation.